How Can We Help You?
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online.
For your reference we provide complete archives and history of all your support requests.
A valid email address is required to submit a ticket.
Save some Time
Check the Knowledge Base and Video Tutorials, it can help you to find the answers without the need to create a new ticket.
Open A New Ticket
Check Ticket Status
We provide support to all our customers ONLY via the Support System and NOT via the Comments Section or other alternative channels.
Read the item documentation first
Many support queries and technical questions will already be answered in supporting documentation such as FAQ's and comments from previous buyers.
Be sure to browse our Knowledge Base Platform, before opening a new Support Ticket.
Included in Product Support
- Presale & Suggestions
Please use the item comments sections to ask questions about a product or suggest new features
- Stay Up to Date
We provide updates to fix bugs, add new features and ensure compatibility with new wordpress versions
- Solving Product Issues
Please use our dedicated support channels for problems with a specific feature of an item or reporting a bug
NOT Included in Product Support
- Custom Work
We don't do customizations beyond the capabilities of an item
Find custom help
We can not assist with installing a product for you. (All of our items include installation instructions in the documentation)
Find installation help
- 3rd-Party Related Issues
We don't offer help with fixing bugs caused by third party plugins or themes that don't stick to WordPress standards